Handbook on Restorative justice programmes

The facilitators: The Basic Principles insists that facilitators should
receive training to ensure they have the expertise to carry out their role
and, where required, should have an understanding of the local culture
and communities. It is desirable that a structure and process be estab-
lished for certifying facilitators and to put in place a system for regulating
mediators who are involved in restorative justice programmes.
It is often said that facilitators or mediators, together with programme
managers, can either make or break a programme. So much of the success
of the process depends on their skills and their commitment to the pro-
gramme. Their recruitment and training therefore becomes an essential
component of the each new programme and remains a concern through-
out the existence of the programme. 
chapter 4