Globalization

13 Results of the research

The research helped to reveal the following 

problems in the tourist companies in Uzbekistan:

1)  Lack of initiative of staff, unwillingness to 

communicate with customers. Managers 

don’t work to their full capacity. Questions 

are answered in monosyllables and without 

clarifications. Promises to send tour 

programs remain promises for a long period 

of time. The companies need to understand 

that the result of such an attitude may be 

the loss of the customers, which in 

conditions tough competition and falling 

consumer demand will affect the financial 

performance of firms and staff salary.

2)  Incompetence of knowledge in tourism. 

Managers are often unable to respond 

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Economics

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Education 2019