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5 Troubleshooting
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NOTE
This behavior is a current feature of iPhone 5 (iOS 6) based devices and it may be changed by Apple in the future.
5.2.2 I have a page that is miscategorized by Kerio Web Filter
What do I do?
Because each web page is individually filtered in the new Kerio Web Filter, the first step must be to check and where
necessary change the category. Use the following URL to do so: test a site
When prompted, please enter the FULL Page URL, and also the CAPTCHA text below the URL edit box.
A list of the currently assigned categories is displayed for review.
If the list of currently assigned categories does not match what you think should be selected, use the link "Incorrect
or missing categories? Suggest new ones." to suggest a new list.
Any suggestions you make will be a completely new list of categories. If you only want to add a category, you must
also include the category in addition to suggested categories.
If you want to remove a category from the list, simply suggest a list without the category you want to remove.
What happens after I have submitted my response
As soon as your suggestions are submitted, it goes to the very top of the priority list of URLs and generally a trained
web analyst will review the URL and the suggestions within a few minutes of submission. If the web analyst agrees with
your suggestion, the changes will be made available immediately. However, the Kerio Web Filter uses DNS queries as a
transport protocol, so the overall process may take up to a day to update all DNS cache records across the Internet. Please
be patient if the category is not updated immediately.
Within 24 hours, a web analyst supervisor will double check the judgment of the web analyst to be sure the sub-
mitted URL is correctly categorized.
If the category is not updated within a day, it may mean that our web analysts believe the URL is properly cat-
egorized. Please see the category listings for a high level overview of how the categories are defined. Alternately, it
could indicate a temporary communications problem. Resubmitting once after 24 hours without a change is encour-
aged if you suspect the report wasn't received.
What should I do if there is still a problem?
If the problem persists or you find any other issues related to categorization process or to Kerio Web Filter, contact our
technical support department for further assistance.
5.2.3 Redirecting users to the authentication page does not work, the page cannot be dis-
played.
Redirecting users to the authentication page does not work, the page cannot be displayed.
Details
If Kerio Control is configured to
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