Fundamentals of Management, 8th ed

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Appendix: Interpretations of Skills Self-Assessment Instruments

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CHAPTER 14: UNDERSTANDING CONTROL

The odd-numbered items are all false, and the even-numbered ones are all true. Thus,

you should have positive responses for the even-numbered items and negative responses

for the odd-numbered items. If you agreed strongly with all of the even-numbered items

and disagreed strongly with all of the odd-numbered items, your total score would be

zero.

Examine your responses to see which items you responded to incorrectly. Focus on

learning why the answers are what they are.

CHAPTER 15: DEFINING QUALITY AND

PRODUCTIVITY

The odd-numbered items are all true; they refer to eight dimensions of quality

(see Table 15.2). Those eight dimensions are performance, features, reliability, conformance,

durability, serviceability, aesthetics, and perceived quality. The even-numbered statements

are all false. Thus, you should have positive responses for the odd-numbered items and neg-

ative responses for the even-numbered items. If you agree strongly with all of the odd-

numbered items and disagree strongly with all of the even-numbered items, your total

score is zero.

Examine your responses to determine which items you responded to incorrectly. Focus

on learning why the answers are what they are. Remember that the American Society for

Quality Control defines quality as the totality of features and characteristics of a product

or service that bear on its ability to satisfy customers’ stated or implied needs.