Fundamentals of Management, 8th ed

482

Part 5: Controlling

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• Key decisions that must be made as part of

operations systems design relate to the prod-

uct–service mix, capacity, and facilities.

3.

Discuss organizational technologies and their role

in operations management.

• Technology also plays an important role in

quality.

• Automation is especially important today.

• Numerous CAM techniques are widely

practiced.

• Robotics is also a growing area.

• Technology is as relevant to service organi-

zations as it is to manufacturing

organizations.

4.

Identify and discuss the components involved in

implementing operations systems through supply

chain management.

• After an operations system has been designed

and put in place, it must then be implemented.

• Major areas of interest during the use of

operations systems are purchasing and inven-

tory management.

• Supply chain management is a comprehensive

view of managing all these activities in a more

efficient manner.

5.

Explain the meaning and importance of managing

quality and TQM.

• Quality is a major consideration for all man-

agers today.

• Quality is important because it affects compe-

tition, productivity, and costs.

• TQM is a comprehensive, organization-wide

effort to enhance quality through a variety of

avenues.

6.

Explain the meaning and importance of managing

productivity, productivity trends, and ways to

improve productivity.

• Productivity is also a major concern to managers.

• Productivity is a measure of how efficiently an

organization is using its resources to create

products or services.

• The United States is a world leader in individ-

ual productivity, but firms still work to achieve

productivity gains.

DISCUSSION QUESTIONS