Fundamentals of Management, 8th ed

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Part 4: Leading

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C H A P T E R

13

Managing Work

Groups and Teams

Learning Outcomes

After studying this chapter, you should be able to:

1 Define and identify types of groups and teams in organizations, discuss reasons people join groups

and teams, and list the stages of group and team development.

2 Identify and discuss four essential characteristics of groups and teams.

3 Discuss interpersonal and intergroup conflict in organizations.