Front Office Management


Operational Structure of Front Office ...................................................................................................... 8



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Operational Structure of Front Office ...................................................................................................... 8
 
4.
 
FRONT OFFICE – RANKS AND RESPONSIBILITIES ................................................................ 10
 
Reservation Manager ............................................................................................................................ 10
 
Reception Manager ............................................................................................................................... 11
 
Guest Services Manager ........................................................................................................................ 12
 
Night Audit Manager ............................................................................................................................. 13
 
Communication Manager ...................................................................................................................... 14
 
Front Office – Staff Qualities and Competencies ................................................................................... 15
 
5.
 
FRONT OFFICE – RESERVATION ......................................................................................... 16
 
Types of Hotel Reservation Systems ...................................................................................................... 16
 


Front Office Management 
iii 
The Role of Internet in Reservations ..................................................................................................... 19
 
Sources of Reservations ........................................................................................................................ 19
 

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