Taking responsibility to build trust
: Cyber
security and privacy protection are our top priorities,
and we continue to invest and remain transparent
in both areas. We have improved our software
engineering capabilities and practices, built resilient
networks, developed trustworthy and high-quality
products, and supported stable network operations
and business continuity. In 2020, we:
• Assessed, tracked, and managed the cyber
security risks of more than 4,000 suppliers
worldwide.
• Signed data processing agreements (DPAs)
with more than 5,000 suppliers and performed
extensive due diligence to ensure compliance.
• Opened six Cyber Security and Privacy
Protection Transparency Centers to strengthen
communication with stakeholders.
• Guaranteed network availability during more
than 200 emergencies and major events.
150
Introduction
152
Digital Inclusion
155
Security and Trustworthiness
157
Environmental Protection
159
Healthy and Harmonious Ecosystem
164
Respecting Human Rights
Digital Inclusion
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