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Policy support. Policy initiatives and actions are needed to support SME
awareness of new technologies and make clear the benefits of their
implementation. Furthermore, SMEs require support in their business planning
and decision-making with regards to new technologies to ensure efficient
utilisation.
Recommendations
Policy responses should build on the knowledge network and cluster
development instigated by public authorities and professional associations.
Furthermore, their continued consultation can help strategically focus digital
policies to the appropriate e-business, e-commerce and e-governance needs
of SMEs at local, regional and nation levels.
Technical assistance in the form of digital training should be targeted to
different groups of SMEs including those just start to digitalise and are moving
into e-business; those that are in transition to e-commerce; and those that are
highly digitalised and experimenting with new technologies. This form of
technical assistance also ties in with aspects of lifelong learning and the digital
empowerment of the workforce.
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