Final control work

Final control work
Tests:
1) B 8) C
2) B 9) C
3) D 10) A
4) A 11) A
5) B 12) A
6) B 13) B
7) A 14) A

Letter:
Dear sales staff

As a manager of a car salesroom, I am afraid I am not satisfied with your work as it wanted to be.
For this reason, I want to give my sales people some advice to follow. I want you to give appropriate information to customers, for the reason to show the clear picture of how car looks and how it feels. Furthermore, I would like you to listen to the customers to give them what they really want or what would be the most satisfying decision for their requirements.
I hope that following my advice you will get on well better with customers to reach further sales increase. In that case, I promise pays will be raised.
Regards Manager