Esp curriculum for higher education in uzbekistan

Example Exponents
Telephone enquiry between 
customer and travel agent 
listening to tourist inquiries 
Good morning. X speaking. 
How can I help you? 
 
Face to face enquiry at a 
travel agent’s 
giving information (spoken) 
 
You can buy freshly baked 
local bread in the bakery just 
round the corner.
 

---

Face to face enquiry at a 
travel agent’s
 
giving 
advice 
and 
recommendations 
 
If you are travelling to x, you 
might like to see y.
 
 
 
Indicative topics and notions 
Subject-related notions: Greetings and leave taking, Job description, Describing facilities, 
Inquiries, Telephone Conversation, Giving messages, Passing messages, Taking personal 
Details, Requests, Giving directions, Travel information, Dealing with complaints, Giving 
recommendations, Polite language, Speaking with a client at the Restaurants, Communication 
and Culture, Body Language, Checking in, Checking out, Money matters.
 
a) Example of an authentic task: (including people, context and purpose) 
Scenario 1: A tourist has just arrived at the hotel. A receptionist has to ask his personal details 
in order to check him in. 
 
b) Example of an authentic task: (including people, context and purpose) 
Scenario 2. During a tour about a city a tourist is inquiring about the best place to buy souvenirs 
from tour guide. A tour guide needs to provide information about these places. 
 
c) Example of an authentic task: (including people, context and purpose) 
Scenario 3. A customer comes to a travel agency and wants him to arrange his travel. A travel 
agent takes his personal details and details of the intended travel.