Employee Service Quality at Uzbekistani Halal Restaurants Amid the covid-19 Pandemic

Document Outline

• Introduction 
• Literature Review 
  • The COVID-19 Outbreak and Changes of Policies in Hospitality and Tourism 
  • Employee Service Quality 
  • Service Encounter and Satisfaction 
  • Satisfaction and Loyalty 
  • Moderating Effect of Location 
• Method 
  • Measures 
  • Data Collection 
  • Demographic Characteristics 
• Results 
  • The Results of the Confirmatory Factor Analysis 
  • The Results of the Proposed Model 
  • Moderation Results 
• Discussion 
  • Theoretical Implications 
  • Practical Implications 
  • Limitations and Future Research Suggestions 
• References