wants to kill everything in e-commerce. But he’s not the most fun guy, honestly.”
*
In the early days of SpaceX, Musk knew little about the machines and amount of grunt work that goes
into making rockets. He rebuffed requests to buy specialized tooling equipment, until the engineers could
explain in clear terms why they needed certain things and until experience taught him better. Musk also
had yet to master some of the management techniques for which he would become both famous and to
some degree infamous.
Musk’s growth as a CEO and rocket expert occurred alongside SpaceX’s maturation as a company. At
the start of the Falcon 1 journey, Musk was a forceful software executive trying to learn some basic things
about a very different world. At Zip2 and PayPal, he felt comfortable standing up for his positions and
directing teams of coders. At SpaceX, he had to pick things up on the job. Musk initially relied on
textbooks to form the bulk of his rocketry knowledge. But as SpaceX hired one brilliant person after
another, Musk realized he could tap into their stores of knowledge. He would trap an engineer in the
SpaceX factory and set to work grilling him about a type of valve or specialized material. “I thought at
first that he was challenging me to see if I knew my stuff,” said Kevin Brogan, one of the early engineers.
“Then I realized he was trying to learn things. He would quiz you until he learned ninety percent of what
you know.” People who have spent significant time with Musk will attest to his abilities to absorb
incredible quantities of information with near-flawless recall. It’s one of his most impressive and
intimidating skills and seems to work just as well in the present day as it did when he was a child
vacuuming books into his brain. After a couple of years running SpaceX, Musk had turned into an
aerospace expert on a level that few technology CEOs ever approach in their respective fields. “He was
teaching us about the value of time, and we were teaching him about rocketry,” Brogan said.
In regards to time, Musk may well set more aggressive delivery targets for very difficult-to-make
products than any executive in history. Both his employees and the public have found this to be one of the
more jarring aspects of Musk’s character. “Elon has always been optimistic,” Brogan said. “That’s the
nice word. He can be a downright liar about when things need to get done. He will pick the most
aggressive time schedule imaginable assuming everything goes right, and then accelerate it by assuming
that everyone can work harder.”
Musk has been pilloried by the press for setting and then missing product delivery dates. It’s one of
the habits that got him in the most trouble as SpaceX and Tesla tried to bring their first products to market.
Time and again, Musk found himself making a public appearance where he had to come up with a new
batch of excuses for a delay. Reminded about the initial 2003 target date to fly the Falcon 1, Musk acted
shocked. “Are you serious?” he said. “We said that? Okay, that’s ridiculous. I think I just didn’t know
what the hell I was talking about. The only thing I had prior experience in was software, and, yeah, you
can write a bunch of software and launch a website in a year. No problem. This isn’t like software. It
doesn’t work that way with rockets.” Musk simply cannot help himself. He’s an optimist by nature, and it
can feel like he makes calculations for how long it will take to do something based on the idea that things
will progress without flaw at every step and that all the members of his team have Muskian abilities and
work ethics. As Brogan joked, Musk might forecast how long a software project will take by timing the
amount of seconds needed physically to write a line of code and then extrapolating that out to match
however many lines of code he expects the final piece of software to be. It’s an imperfect analogy but one
that does not seem that far off from Musk’s worldview. “Everything he does is fast,” Brogan said. “He
pees fast. It’s like a fire hose—three seconds and out. He’s authentically in a hurry.”
Asked about his approach, Musk said,
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