Egm report e-Government and New Technologies: Towards Better Citizen

 

Conclusion 

 

Based on the presentations of the EGM presenters strongly suggest that e-government 

initiatives are growing throughout all segments of government. As e-government initiatives 

have evolved, so too citizen expectations. Technology has also evolved making it increasingly 

possible to reach citizens in greater numbers. Today there over 4.5 billion mobile phone users 

worldwide that reach over 67.6 percent of the world’s population, and the growth trend 

continues upward. Still, in developed countries just under 30 per cent of mobile devices 

connection to the Internet – but this number is expected to grow exponentially over the next 

decade. 

While a governments primary web portal will most likely remain as the key destination 

point for critical information and services, e-government applications have evolved and have 

moved toward a multi-channel environment.  

Here the there are multiple pathways to engage citizens and government. These pathways 

include: