Egm report e-Government and New Technologies: Towards Better Citizen

1.  Primary web portals 

This is has become the most traditional form of e-government services. The pros are that 

the Internet is most always open and available. Citizens can access web portals anywhere in 

the world as long as they have access to a computer and the Internet. Cons include millions of 

the world’s population cannot afford Internet connectivity, or the necessary equipment and 

training.  

2.  Smart phone internet access 

This is a fast-growing segment of the wireless broadband market where mobile devices 

also serve as a pocket computer that can access the Internet, send and receive e-mails, take 

and share picture and videos. The pros are the relative simplicity and mobility of these 

feature-rich devices that can perform most communication functions as found in laptops and 

PCs. Further, wireless broadband is usually more accessible. Cons include the relatively high 

cost of the devices that can often cost double than that of a traditional mobile phone.