27.3 talked to (past)
27.3.1 John is calling his previous gym. He cancelled his membership but the gym is still
charging his credit card.
Gym: Hello. Gym Active can I help you?
John: Hello. My name is John Robson. I called last week and talked to
someone about cancelling my membership.
Gym: Ok, sir. How can I help today?
John: I got my credit card bill today and Gym Active is still charging my
card.
Gym: I see, sir. Sorry about that. Let me just check our system. Ok. Your
account was cancelled on the 21st, but according to the cancellation
policy, the deadline for cancellations is the 20th of the month so we had
to charge you for one more month.
John: Oh.
Gym: You're welcome to use the gym until the 21st of next month, sir.
John: Ok, thanks. So you won't charge my card again, right?
Gym: That's correct, sir.
John: Ok.
Gym: Was there anything else, sir?
John: No, thanks. Bye.
Gym: Thank you for using Gym Active. Good bye, sir.
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