E-commerce edited by: manav sahu & Dr. Jitendra kumar sahu ( pmec & Research Scholar: Berhampur University & Professor,hod mech. Dept, smit chandipadar ) Introduction

Customer‐facing applications:
Applications which enable customers to order products and services
Sales‐force facing applications:
Applications that automate some of the sales and sales‐force mana
gement functions, and support dispatch and logistic functions.
Management‐facing applications:
Applications which gather data from previous apps and provide
management reports and compute Return on relationships(RoR) as per company’s business model
 
Enterprise Resource Planning (ERP)
ERPs are often called “back‐office” systems. ERP systems are management information systems tha
t integrate and automate many of the business practices associated with opertions or production a
spects of a company. ERP software can aid in control of many business activities such as sales, de
livery, production, billing, production, inventory, shipping, invoicing and accounting.
A typical ERP system is designed around these 4 primary business procedures: ‐
Production:
manufacturing, resource planning and execution process
Buying a product:
procurement process
Sales of a product and services:
customer order management process
Costing, paying bills, and collecting:
financial/management accounting and reporting process.
.
Knowledge Management
This relates to the identification and analysis of available and required knowledge assets and relat
ed processes. Knowledge assets encompass two things Information and Experience. Knowledge asse
ts comprise of all knowledge that a business has or needs to have in order to generate profits an
d add value.
Knowledge management includes the subsequent planning and control of actions to develop both t
he knowledge assets and the proceses to fulfill organizational objectives. Knowledge is a strong de
nominator of a business model and determines business competencies especially when unique to t
he businss and so must be kept in‐house.

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E-Procurements: 
E-Markets
E‐Market is an electronic meeting place for multiple buyers and sellers providing many participants 
with a unified view of sets o goods and services, enabling them to transact using many different
mechanisms. An e‐Market uses Internet technology to connect multiple buyers and suppliers