Doctor of philosophy

Majority of the customers either do not have other income or it is not captured.

Table - 19

Years of Experience

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	0	1409	11.7	11.7	11.7
	1 to 4	2163	17.9	17.9	29.6
	5 to 8	3389	28.1	28.1	57.8
	9 to 12	2674	22.2	22.2	79.9
	13 to 16	1015	8.4	8.4	88.4
	17 to 20	709	5.9	5.9	94.2
	21 and above	694	5.8	5.8	100.0
	Total	12053	100.0	100.0

Around 45% of the customers fall in the range of 1-8 years experience. Around 11% have zero years experience and so they are mostly students guarantored by their parents. The range of 1-4 years according to the data have less defaulters compared to 4-8 years probably because they get commitments like marriage, children etc. This has to be drilled down further.

Table - 20

Type of House

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Rented House	1866	15.5	15.5	15.5
	Own House	10187	84.5	84.5	100.0
	Total	12053	100.0	100.0

Most of the customers have own house and it has been proved in many models, world wide that possession of own assets is a positive contribution to a good customer.

Table - 21

Rent Paid Per Month

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Less than Rs. 500	218	1.8	14.2	14.2
	Rs. 501 to Rs. 1000	565	4.7	36.9	51.1
	Rs. 1001 to Rs. 1500	370	3.1	24.2	75.3
	Rs. 1501 to Rs. 2000	184	1.5	12.0	87.3
	Rs. 2001 to Rs. 2500	92	.8	6.0	93.3
	Rs. 2501 and above	102	.8	6.7	100.0
	Total	1531	12.7	100.0
Missing	System	10522	87.3
Total		12053	100.0

Rental income is mostly in the range of either 500 -1000 or 1001 to 1500 Rs which means that it is mostly in the semiurban areas or suburbs or a portion of the house which is let out. But this would be definely a security as a last resort.

Table - 22

Down Payment

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Less than Rs. 5000	1297	10.8	10.8	10.8
	Rs. 5001 to Rs. 8000	3077	25.5	25.5	36.3
	Rs. 8001 to Rs 11000	2789	23.1	23.1	59.4
	Rs. 11001 to Rs. 14000	1696	14.1	14.1	73.5
	Rs. 14001 to Rs. 17000	1104	9.2	9.2	82.7
	Rs. 17001 to Rs. 20000	782	6.5	6.5	89.2
	Above Rs. 20000	1306	10.8	10.8	100.0
	Total	12051	100.0	100.0
Missing	System	2	.0
Total		12053	100.0

Majority of the customers have made a considerable downpayment and these customers have a good record of repayment behavior.

Table - 23

TV Ownership

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	No	1933	16.0	16.0	16.0
	Yes	10120	84.0	84.0	100.0
	Total	12053	100.0	100.0

Most of the customers own a television.

Table - 24

Music System

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	No	2882	23.9	23.9	23.9
	Yes	9171	76.1	76.1	100.0
	Total	12053	100.0	100.0

Most customers own a television and a music system.

Table - 25

Fridge

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	No	6424	53.3	53.3	53.3
	Yes	5629	46.7	46.7	100.0
	Total	12053	100.0	100.0

Around 50% of the customers own a fridge and this is consistent with the income that we have seen above.

Table - 26

Washing Machine

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	No	9330	77.4	77.4	77.4
	Yes	2723	22.6	22.6	100.0
	Total	12053	100.0	100.0

We have already seen that most of the customers are in the income group which cannot be categorized as middle income and hence thay do not posess a fridge or washing machine.

Table - 27

Two-wheeler

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	No	10190	84.5	84.5	84.5
	Yes	1863	15.5	15.5	100.0
	Total	12053	100.0	100.0

Most of the people do not own a two wheeler and that is the potential.

Table - 28

Four -wheeler

		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	No	11893	98.7	98.7	98.7
	Yes	160	1.3	1.3	100.0
	Total	12053	100.0	100.0

They will migrate to four-wheeler only when their income level goes up.