Directorate of distance education

The Changing Fulfilment Solution Landscape
The detail importance of carefully aligning e-commerce opportu-
nities with an integrated fulfilment vision by: 
➢ Segmenting customers according to needs
➢ Customising the logistics network
➢ Integrating demand and supply planning 
➢ Integrating product, information and financial flows through the 
supply chain
➢ Differentiating the product closer to the customer
➢ Sourcing strategically
➢ Using supply chain spanning performance metrics 
Hintlian, Mann and Churchman also suggest the integration must 
come with collaboration and relationships with other businesses that 
reflect:
➢ Collaboration between service providers and users 
➢ Win-win commercial arrangements
➢ A true understanding of core competencies and re-assessment of 
activities that can be outsourced 

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➢ Arrangements that provide services to both networks as well as 
individual companies:3)
The Changing Fulfilment Solution Landscape (Hintlian et al. 2002:3)
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Notes
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Lesson 5.2 - Business Process Management
Learning Objectives
After reading this lesson you will be able to 
➢ Understand about internet and intranet
➢ Understand about Internet auctions
➢ Understand the concept of Business Process Management
➢ Understand the concept of E-Marketing
➢ Understand the concept of E- Commerce
Front Office/Back Office
The terms Front Office and Back Office are generally used to 
describe the parts of the company (or of itsinformation system) that 
are dedicated, respectively, to the direct relationship with the client and 
proper management of the company. The Front-Office (sometimes also 
called Front line) refers to the front part of the entrepriser that is visible 
to the clients.
In turn, Back Office refers to all parts of the information system to 
which the final user does not have access. The term therefore covers all 
internal processes within the enterprise (production, logistics, warehous-
ing, sales, accounting, human resources management, etc.)