Deployment of Telework in European Public Administrations

Time, place, affiliation, availability
Most contracts define the frequency of absence and presence in the headquarters. In single cases
we also find a phrase of confirmation defining the organisational affiliation and position of the
teleworker. Rules for availability of the tele-bureaucrats vary to a high extent depending on basic
co-ordinates (place and frequency of telework), tasks carried out at a distance and organisational
culture in the continuum between autonomous self-control and strict external control.
Results
Some of the organisations clearly define how and when output of work is to be delivered and how
it is monitored. Again depending on the type of work carried out at a distance, in these cases we
find an implicit expression of ‘Management by Objectives’. Objectives are either defined in
individual meetings between teleworker and manager or in staff meetings.
Confidentiality
When dealing with confidential data as integrated in the telework procedures, contracts underline
teleworkers' responsibilities.