Deployment of Telework in European Public Administrations

Deployment of Telework in European Public Administrations: An Overview
57
Huws, Ursula (1997), p. 14/15.
58
TCO-The Swedish Confederation of Professional Employees (1997).
59
http://www.nutek.se/telework97conference/cases/
60
Unpublished study by Lars Ericsson, Kommunförbundet.

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Changes of work patterns and productivity were evaluated and documented carefully. Regular
interviews with staff members were carried out, and the teleworkers themselves contributed with
self-assessment. They used diaries to assess potential improvement and productivity increases.
Regulations
Work arrangements in contracts between employer and employee regulate issues such as the
organisational affiliation of the teleworker, definition of tasks, duration of participation and period
of the trial, availability, technical support and the management of office costs. Special attention is
given to matters of OHS comprising ergonomy, accidents at work and safety of equipment.
Obstacles
Not all of the pilot’s goals were defined precisely at the beginning. This was partly due to
difficulties regarding the technical applications.