Deployment of Telework in European Public Administrations

Lesson learned and outlook
The case indicates that translation as a routine task with intellectual demands seems to be highly
suitable to be carried out via distance work (perhaps apart from stressful on-demand situations).
Also a ‘classical’ mechanism of telework can be found: a wide range of monitoring mechanisms
suggests that appreciated individual flexibility is linked to precise monitoring of work results. The
organisation - with the awareness that changes in work style are being observed in a complex
institutional framework - has spent considerable efforts on procedures of internal consultation,
evaluation, the configuration of formal agreements and technical improvement. An evaluation
proved the fulfilment of original expectations. Internal reports can even be regarded as
enthusiastic and the work style is expected to be expanded within the administration.