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Customer experience

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  “You regularly follow up with customers to ensure they are having a great experience with the product, and as a result, you have brought in many new orders.”
  
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  "You’ve shown a strong commitment to the customer experience by returning calls within one hour.”
  
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  "Customers appreciate your eagerness to help as shown in your positive satisfaction rating.”
  
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  "There’s an area of opportunity to improve your customer service skills by smiling and greeting every customer you help.”
  
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  “Customers have reported instances where you have spoken with them in a discourteous tone.”
  

Work ethic

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  “You are very punctual and have shown excellent work behaviors in every aspect of the job.”
  
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  "Shows a strong work ethic by consistently staying until all daily tasks are completed.”
  
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  "You consistently go above and beyond by exceeding your quarterly goals.”
  
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  "I’ve noticed opportunities where in between helping customers you could take the initiative to clean up your workstation.”
  
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  “You are often late to work and have been found wasting time rather than completing work assignments.”
  

Related: The Importance of Positive Feedback and How to Deliver It to Others

How to write an effective performance evaluation comment

The comments you provide on a performance review need to be more specific than “You exceeded expectations.” Here are some things to keep in mind when writing performance evaluation comments:

1. Review past and present performance

If you only do formal reviews once a year, it’s easy to provide feedback only for things that are fresh in your mind. Aside from providing regular, informal feedback to your employees, you should also take some time in between evaluations to make a note of any significant moments or achievements each staff member has. Though it may feel like more work at the time, it could significantly improve the value of your performance reviews.