9
Ryan Bradley, “Meet Your Next Surgeon,”
Fortune
,
January
14,
2013, pp. 58–64.
10
James Brian Quinn and Martin Neil Baily, “Information
Technology: Increasing Productivity in Services,”
Academy of
Management Executive
, 1994, Vol. 8, No. 3, pp. 28–37.
11
See Charles J. Corbett, Joseph D. Blackburn, and Luk N. Van
Wassenhove, “Partnerships to Improve Supply Chains,”
Sloan
Management Review
, Summer 1999, pp. 71–82; and Jeffrey
K. Liker and Yen-Chun Wu, “Japanese Automakers, U.S. Suppliers,
and Supply-Chain Superiority,”
Sloan Management Review
, Fall 2000,
pp. 81–93. See also Mark Pagell and Zhaohui Wu, “Building a More
Complete Theory of Sustainable Supply Chain Management Using
Case Studies of 10 Exemplars,”
Journal of Supply Chain Management
,
2009, Vol. 45, No. 2, pp. 37–56.
12
“Fastener Woes to Delay Flight of First Boeing 787 Jets,”
Wall
Street Journal
, November 5, 2008.
13
See “Siemens Climbs Back,”,
BusinessWeek
, June 5, 2000, pp. 79–82.
14
See M. Bensaou, “Portfolios of Buyer-Supplier Relationships,”
Sloan Management Review
, Summer 1999, pp. 35–44.
15
“Just-in-Time Manufacturing Is Working Overtime,”
Business-
Week
, November 8, 1999, pp. 36–37.
16
Rhonda Reger, Loren Gustafson, Samuel De Marie, and John
Mullane, “Reframing the Organization: Why Implementing Total
Quality Is Easier Said Than Done,”
Academy of Management
Review
, 1994, Vol. 19, No. 3, pp. 565–584.
17
Ross Johnson and William O. Winchell,
Management and
Quality
(Milwaukee, WI: American Society for Quality Control,
1989). See also Carol Reeves and David Bednar, “Defining
Quality: Alternatives and Implications,”
Academy of Manage-
ment Review
, 1994, Vol. 19, No. 3, pp. 419–445; and
C. K. Prahalad and M. S. Krishnan, “The New Meaning of
Quality in the Information Age,”
Harvard Business Review
,
September–October 1999, pp. 109–120.
18
“Quality Isn’t Just for Widgets,”
BusinessWeek
, July 22, 2002,
pp. 72–73.
19
W. Edwards Deming,
Out of the Crisis
(Cambridge, MA: MIT
Press, 1986).
20
“When Service Means Survival,”
BusinessWeek
, March 2, 2009,
pp. 26–40. See also “Customer Service Champs,”
Bloomberg
BusinessWeek
, March 1, 2010, pp. 40–46.
21
Joel Dreyfuss, “Victories in the Quality Crusade,”
Fortune
,
October 10, 1988, pp. 80–88.
22
Thomas Y. Choi and Orlando C. Behling, “Top Managers
and TQM Success: One More Look after All These Years,”
Academy of Management Executive
, 1997, Vol. 11, No. 1,
pp. 37–48.
23
James Dean and David Bowen, “Management Theory and Total
Quality: Improving Research and Practice through Theory
Development,”
Academy of Management Review
, 1994, Vol. 19,
No. 3, pp. 392–418.
24
See “Porsche Figures Out What Americans Want,”
USA Today
,
June 28, 2006, p. 4B.
25
Edward E. Lawler, “Total Quality Management and Employee
Involvement: Are They Compatible?”
Academy of Management
Executive
, 1994, Vol. 8, No. 1, pp. 68–79.
26
Jeremy Main, “How to Steal the Best Ideas Around,”
Fortune
,
October 19, 1992, pp. 102–106.
27
See James Brian Quinn, “Strategic Outsourcing: Leveraging
Knowledge Capabilities,”
Sloan Management Review
, Summer
1999, pp. 8–22.
28
Thomas Robertson, “How to Reduce Market Penetration Cycle
Times,”
Sloan Management Review
, Fall 1993, pp. 87–96.
29
“Speed Demons,”
BusinessWeek
, March 27, 2006, pp. 68–76.
30
Ronald Henkoff, “The Hot New Seal of Quality,”
Fortune
, June 28,
1993, pp. 116–120. See also Mustafa V. Uzumeri, “ISO 9000 and
Other Metastandards: Principles for Management Practice?”
Acad-
emy of Management Executive
, 1997, Vol. 11, No. 1, pp. 21–28.
31
Paula C. Morrow, “The Measurement of TQM Principles and
Work-Related Outcomes,”
Journal of Organizational Behavior
,
July 1997, Vol. 18, No. 4, pp. 363–376.
32
John W. Kendrick, Understanding Productivity: An Introduction
to the Dynamics of Productivity Change (Baltimore: Johns
Hopkins University Press, 1977).
33
“Study: USA Losing Competitive Edge,”
USA Today
, April 25,
1997, p. 9D.
34
“Why the Productivity Revolution Will Spread,”
BusinessWeek
,
February 14, 2000, pp. 112–118. See also “Productivity Grows in
Spite of Recession,”
USA Today
, July 29, 2002, pp. 1B, 2B; and
“Productivity’s Second Wind,”
BusinessWeek
, February 17, 2003,
pp. 36–37.
35
Michael van Biema and Bruce Greenwald, “Managing Our Way
to Higher Service-Sector Productivity,”
Harvard Business Review
,
July–August 1997, pp. 87–98.
Do'stlaringiz bilan baham: