accessed on January 1, 2014; and Tommy Thompson, “The Problem
with ‘Hispanic Insights,’”
Advertising Age
, http://adage.com,
accessed on January 1, 2014.
2
Henry Mintzberg,
The Nature of Managerial Work
(New York:
Harper & Row, 1973).
3
Marshall Scott Poole, “Communication,” in Sheldon Zedeck
(ed.),
Handbook of Industrial and Organizational Psychology
,
Vol. 3:
Maintaining, Expanding, and Contracting the Organiza-
tion
(Washington, DC: American Psychological Association,
2010), pp. 249–270.
4
See Michael H. Zack, “Managing Codified Knowledge,”
Sloan
Management Review
, Summer 1999, Vol. 40, No. 4, pp. 45–58.
5
“It’s Now Official: AOL, Time Warner to Split,”
Wall Street
Journal
, May 29, 2009, p. B1.
6
“UAL Shares Dive as Old News Surfaces on Net,”
Wall Street
Journal
, September 2008, pp. B1, B10.
7
Bruce Barry and Ingrid Fulmer, “The Medium and the Message: The
Adaptive Use of Communication Media in Dyadic Influence,”
Academy of Management Review
, 2004, Vol. 29, No. 2, pp. 272–292.
8
Mintzberg,
The Nature of Managerial Work
.
9
Reid Buckley, “When You Have to Put It to Them,”
Across the
Board
, October 1999, pp. 44–48.
10
“‘Did I Just Say That?!’ How to Recover from Foot-in-Mouth,”
Wall Street Journal
, June 19, 2002, p. B1.
11
“Executives Who Dread Public Speaking Learn to Keep Their Cool in
the Spotlight,”
Wall Street Journal
, May 4, 1990, pp. B1, B6.
12
Henry Mintzberg,
The Nature of Managerial Work
(Englewood
Cliffs, NJ: Prentice-Hall), 1973.
13
Reid Buckley, “When You Have to Put It to Them,”
Across the
Board
, October 1999, pp. 44–48.
14
See “Watch What You Put in That Office Email,”
BusinessWeek
,
September 30, 2002, pp. 114–115; see also Institute of Leadership
and Management, “32% of People Making Inappropriate Use of
Work Emails,” April 20, 2011.
15
Nicholas Varchaver, “The Perils of E-mail,”
Fortune
, February 17,
2003, pp. 96–102; “How a String of E-Mail Came to Haunt CSFB and
Star Banker,”
Wall Street Journal
, February 28, 2003, pp. A1, A6; and
“How Morgan Stanley Botched a Big Case by Fumbling Emails,”
Wall Street Journal
, May 16, 2005, pp. A1, A10.
16
A. Vavelas, “Communication Patterns in Task-Oriented
Groups,”
Journal of the Acoustical Society of America
, 1950,
Vol. 22, pp. 725–730; and Jerry Wofford, Edwin Gerloff, and
Robert Cummins,
Organizational Communication
(New York:
McGraw-Hill, 1977).
17
Nelson Phillips and John Brown, “Analyzing Communications in and
around Organizations: A Critical Hermeneutic Approach,”
Academy
of Management Journal
, 1993, Vol. 36, No. 6, pp. 1547–1576.
18
Walter Kiechel III, “Breaking Bad News to the Boss,”
Fortune
,
April 9, 1990, pp. 111–112.
19
Mary Young and James Post, “Managing to Communicate,
Communicating to Manage: How Leading Companies Commu-
nicate with Employees,”
Organizational Dynamics
, Summer
1993, pp. 31–43.
20
For one example, see Kimberly D. Elsbach and Greg Elofson,
“How the Packaging of Decision Explanations Affects Percep-
tions of Trustworthiness,”
Academy of Management Journal
,
2000, Vol. 43, No. 1, pp. 80–89.
21
Keith Davis, “Management Communication and the Grapevine,”
Harvard Business Review
, September–October 1953, pp. 43–49.
22
Spread the Word: Gossip Is Good,”
Wall Street Journal
, October 4,
1988, p. B1.
23
See David M. Schweiger and Angelo S. DeNisi, “Communication with
Employees Following a Merger: A Longitudinal Field Experiment,”
Academy of Management Journal
, March 1991, pp. 110–135.
24
Nancy B. Kurland and Lisa Hope Pelled, “Passing the Word: Toward a
Model of Gossip and Power in the Workplace,”
Academy of
Management Review
, 2000, vol. 25, No. 2, pp. 428–438.
25
See Tom Peters and Nancy Austin,
A Passion for Excellence
(New
York: Random House, 1985).
26
Albert Mehrabian,
Nonverbal Communication
(Chicago: Aldine,
1972).
27
Michael B. McCaskey, “The Hidden Messages Managers Send,”
Harvard Business Review
, November–December 1979, pp. 135–148.
28
David Givens, “What Body Language Can Tell You That Words
Cannot,”
U.S. News & World Report
, November 19, 1984, p. 100.
29
Edward J. Hall,
The Hidden Dimension
(New York: Doubleday, 1966).
30
For a detailed discussion of improving communication effective-
ness, see Courtland L. Bovee, John V. Thill, and Barbara E.
Schatzman,
Business Communication Today
, 7th ed. (Upper
Saddle River, NJ: Prentice Hall, 2003).
31
See Otis W. Baskin and Craig E. Aronoff,
Interpersonal
Communication in Organizations
(Glenview, IL: Scott, Foresman,
1980).
32
See “You Have (Too Much) E-Mail,”
USA Today
, March 12, 1999,
p. 3B.
33
“Aviva Investors Accidentally Fires Entire Company Via Email,”
ibtimes.com, April 23, 2012.
34
Justin Fox, “The Triumph of English,”
Fortune
, September 18,
2000, pp. 209–212.
35
Joseph Allen and Bennett P. Lientz,
Effective Business Commu-
nication
(Santa Monica, CA: Goodyear, 1979).
36
See “Making Silence Your Ally,”
Across the Board
, October 1999,
p. 11.
37
Boyd A. Vander Houwen, “Less Talking, More Listening,”
HRMagazine
, April 1997, pp. 53–58.
38
For a discussion of these and related issues, see Eric M. Eisenberg and
Marsha G. Witten, “Reconsidering Openness in Organizational
Communication,”
Academy of Management Review
, July 1987,
pp. 418–426.
39
For a recent illustration, see Barbara Kellerman, “When Should a
Leader Apologize—and When Not?”
Harvard Business Review
,
April 2006, pp. 72–81.
40
Hugh Anderson, “Phone-Interview Tips for Savvy Candidates,”
BNet
, 2010, http://www.techrepublic.com/, accessed on January
1, 2014; Anne Fisher, “Fear of Phoning,”
Fortune
, http://money.
cnn.com, accessed on January 1, 2014; Fisher, “How Can I
Survive a Phone Interview?”
Fortune
, http://money.cnn.com,
accessed on January 1, 2014; “Phone Interview Success,”
CollegeGrad.com
, www.collegegrad.com, accessed on January 1,
2014; “Need Some Phone Interview Help? Score Big with Our 11
Top Tips,”
BNet
, http://www.techrepublic.com/, accessed on
January 1, 2014; and Matt Aberham, “JobsBlog Rewind: Five
Ways to Fail My Phone Interview,”
The JobsBlog
, http://
microsoftjobsblog.com, accessed on January 1, 2014.
Do'stlaringiz bilan baham: 
