Confirmed” Head of department

Task 2

Are the sentences true or false?

1. 
   In the story at the beginning of the article, the writer describes a scenario in which the employee assumes they are going to get negative feedback. True
   
2. 
   Overusing the ‘feedback sandwich’ can result in a mistrust of positive feedback. True
   
3. 
   We should not try to inject positivity in our feedback or we might devalue it. False
   
4. 
   We should never give positive feedback and negative feedback at the same time. False
   

TYPE 2

Writing Section

You recently had a short holiday organized by Travel Wise. The manager of the company sent you a letter asking to state the problems which had occurred during your vacation. Write a letter to the manager, explaining what the problems were and telling them what you want them to do.
Write your letter. Don’t include any postal addresses. Write your answer in 150 words in an appropriate style .
Dear Mrs Sugdiyona,
I am writing with reference to your letter, where you politely requested a feedback of my recent vacation organized by TravelWise. As you already know I was displeased with numerous points.
Firstly, the hotel I stayed was located in a run-down and dangerous neighbourhood, on few occasions I was approached by a drug dealer and a beggar. When it comes to the room it was completely different from what had been presented in your brochure. Dirt, darkness and rats were my company throughout the stay, I actually changed rooms few times, however it seemed all the rooms were in similar condition.
One of the reasons I had chosen your company was the free of charge spa and trips organized by your staff. It turned out that I had to pay extra for all of these services. And although it might be true that the water sports provided were amazing it does not change the fact my holiday was ruined by the above problems. I must ask you to refund all the costs of my vacation including extra charge for spa and trips please.
I look forward to hearing from you soon.
Yours faithfully,
Dildora
“CONFIRMED”