New employees or those who are undertaking new roles need someone to show them what they must do
Knowing who needs to be coached
Self assessments
Skills:
formal assessment
informal assessment
self assessment
The manager as a coach
Who will deliver the coaching?
Topic 2
Coaching principles
Learning
When coaching it is necessary to understand:
how and why people learn
the specific needs of adult learners
how learning preferences impact on the development of
new skills
Barriers to learning
Adult learners
have specific learning needs
Learning preferences
auditory
learners
visual
learners
kinaesthetic
learners
The learning environment
The learning environment must be suited to the needs of learners and to the expected learning outcomes.
Structured coaching
‘People will exceed targets they set themselves’.
(Gordon Dryden)
Topic 3
Coaching methods
Coaching
You cannot motivate another person, but you can create situations which will enthuse them and encourage them to motivate themselves.
Difficult learning situations
Be patient.
Try to understand the learner/s.
Give learners the chance to settle in and become comfortable.
Coaching strategies and techniques
Facilitation
Demonstrating what to do
The GROW model
GROW:
goal
current reality
options
will
Topic 4
Feedback
Assessment
Follow up
Giving and receiving feedback
‘Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so.’
(Douglas Adams)
Practice
Practice:
1. To make a habit of.
2. To do or perform (something) repeatedly in order to acquire or polish a skill.
3. To give lessons or repeated instructions to.
4. To carry out in action.
5. To do or perform something habitually or repeatedly.