Coaching skills for managers Housekeeping

Coaching skills for managers

Housekeeping

• mobile phones
• break times
• toilets
• emergencies

Workshop overview

At this workshop the following will be addressed:

• coaching vs mentoring vs training
• how and why people learn
• learning preferences
• coaching methods
• the GROW model
• giving and receiving feedback
• assessing performance

Workshop expectations

What do you know about the topic?

What do you need to know?

What outcomes do you expect from this workshop?

Topic 1

Coaching fundamentals

Coaching vs mentoring vs training

New employees or those who are undertaking new roles need someone to show them what they must do

Knowing who needs to be coached

Self assessments

Skills:

• formal assessment
• informal assessment
• self assessment

The manager as a coach

Who will deliver the coaching?

Topic 2

Coaching principles

Learning

When coaching it is necessary to understand:

• how and why people learn
• the specific needs of adult learners
• how learning preferences impact on the development of

new skills

Barriers to learning

Adult learners

have specific learning needs

Learning preferences

auditory

learners

visual

learners

kinaesthetic

learners

The learning environment

The learning environment must be suited to the needs of learners and to the expected learning outcomes.

Structured coaching

‘People will exceed targets they set themselves’.

(Gordon Dryden)

Topic 3

Coaching methods

Coaching

You cannot motivate another person, but you can create situations which will enthuse them and encourage them to motivate themselves.

Difficult learning situations

Be patient.

Try to understand the learner/s.

Give learners the chance to settle in and become comfortable.

Coaching strategies and techniques

Facilitation

Demonstrating what to do

The GROW model

GROW:

• goal
• current reality
• options
• will

Topic 4

Feedback

Assessment

Follow up

Giving and receiving feedback

‘Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so.’

(Douglas Adams)

Practice

Practice:

1. To make a habit of.

2. To do or perform (something) repeatedly in order to acquire or polish a skill.

3. To give lessons or repeated instructions to.

4. To carry out in action.

5. To do or perform something habitually or repeatedly.

Summary

Before leaving today please share:

• 1 thing you learned
• 1 new practice you will undertake at work
• 1 activity you enjoyed

Thankyou for your attendance and participation.