Car shipping manual

5. TRAILER TYPE
You have two options to offer: OPEN Transport Service, which is standard, fastest, most economical and ENCLOSED Transport Service. If customer is looking for cheapest way, right offer will be OPEN. If he has expensive car and he wants great care of the vehicle recommend ENCLOSED. In case that Ground Clearance of the vehicle is lower than 4 inches, ENCLOSED will be required. In both cases vehicle must be no more than 8ft tall
6. CARGO
If Customer is coming from USHIP they are allowed to 100 lbs in Cargo area. Front and back seat should be empty and everything should be under window level.

BASIC GREETINGS (COMMENTS) AND QUESTIONS FOR THE CUSTOMER
Greetings/Comments
- Hello, please let me know if you have any questions, here to help.
- Let me know if you would like me to provide a price quote for your shipment, happy to assist.
- Would you like me to send you an E-mail with this quote?
- If you would like to share a name for reference and your E-mail please?
- Feel free to reach out if you have any other questions. It was a pleasure serving you
- Let us know if you need our help in the future. Have a good day.
- Sending over the quote shortly, feel free to reach out if you have any questions. It was a pleasure serving you
About shipment
- When are you looking to have vehicle shipped?
- Could you please share the pickup/delivery city, state or zip code?
- What is the make and model of the pickup?
- Were you looking for an OPEN or ENCLOSED Transport?
- We can accommodate this shipment for $PRICE for Open transport including insurance and door to door service.
- We can accommodate this shipment for $PRICE for Enclosed transport including insurance and door to door service.
- Standard pickup window in this route is 1-5 days from the first date vehicle is ready for pickup and transit time is about 5-6 days* in this route. (*change number of days by counting shipping distance)
- Does the vehicle Roll, Brake and Steer in order for the trucker to safely load it on the trailer? (If it is non-running)
- Could you be a little more flexible with the pickup/delivery timing? Keep in mind anyone you authorize can release or accept the vehicle on your behalf. (*If he asks for 1-2 days pickup window)