Business Etiquette This book teaches individuals how to represent their

Question:
How can I make the best impression when
picking up a VIP at the airport?
Answer:
For starters, make sure your car is immacu-
lately clean—everywhere. Don’t make the mistake one of
the readers of my weekly newspaper column made. She was
assigned to pick up her boss’s boss at the airport. Recogniz-
ing that her car was an “extended office”—and a reflection
of herself—she washed it inside and out. Then she made
the 
faux pas
: She threw everything from her backseat into
the trunk. When it came time to pick up the big boss, it
turned out the only place the oversized luggage would fit
was (you guessed it) the trunk of the car. She was morti-
fied. Let’s just say this executive’s impression about this
lady’s neatness wasn’t as positive as it could have been. An
unfinished car cleaning is not enough!
Tip #115
Tip #115
Tip #115
Tip #115
Tip #115
Lear
Lear
Lear
Lear
Learn how to work with r
n how to work with r
n how to work with r
n how to work with r
n how to work with receptionists.
eceptionists.
eceptionists.
eceptionists.
eceptionists.
Question:
What is it with some receptionists? When I
show up for appointments and give them my name, they
inevitably ask, “What was your name again?” Shouldn’t
these front-line people be groomed to make better first
impressions than that?
Answer:
They probably should, however, bear in mind
that the receptionist’s job is a difficult and thankless one.
A good receptionist will write down both a caller’s name
and a visitor’s name the moment it is said (even if an un-
conventional name means setting down a phonetic tran-
scription). This strategy allows the receptionist to announce
the caller/visitor to the person in the office. It also allows

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Business Etiquette
her to be in control of the situation by using the appropri-
ate name.
One way to assist a receptionist in properly announc-
ing you is to have your business card in hand when you ap-
proach the reception area. I can assure you that this gesture
will be much appreciated by these individuals who must
juggle telephone calls and visitors at the same time.
Tip #116
Tip #116
Tip #116
Tip #116
Tip #116
Navigate the “Miss”/“Mrs.”/“Ms.” pr
Navigate the “Miss”/“Mrs.”/“Ms.” pr
Navigate the “Miss”/“Mrs.”/“Ms.” pr
Navigate the “Miss”/“Mrs.”/“Ms.” pr
Navigate the “Miss”/“Mrs.”/“Ms.” problem.
oblem.
oblem.
oblem.
oblem.