Mary Hale
15 Manchester Road
Ipswich
IP1 5LV
14th March, 2007
Printing Solutions Inc
Stratford Road
London
L12 XTC
Your reference: I/BI/47
Dear Mr Ribero
I am writing to you in connection with the fliers that your company recently printed for our yearly conference.
I wish to complain about the quality of the fliers as well as the delay in receiving them.
My complaints are as follows:
The logo was printed too faintly and was unreadable.
There was a serious spelling mistake.
The fliers should have arrived on 14 May. They finally arrived on 20 May – two days after the conference. This meant that we could not use them at all.
I look forward to receiving your comments and possibly an offer of free fliers for next year’s conference.
Yours sincerely
Mary Hale
Mary Hale
Area Manager
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