Bu siness skills: b et ter me etings 1 — 21 business englisch bu sin es s e n g L is

CONNECT
• How good is the relationship between my 
stakeholder and myself?
• What can I do to improve this relationship?
CALIBRATE
• Based on my answers under “Comprehend” 
and “Connect”, what influencing strategy 
should I adopt?
• What is realistically achievable in my next 
email or discussion with the other person?
COMMUNICATE
• What channel of communication should I use 
to influence the other person?
• What content will be most persuasive?
• What style is likely to be most appealing?
CRITIQUE
• How successful was my effort to influence 
the other person — and why?
• How well did I communicate — and why?
• How effective was my preparation — and 
why?
• What do I need to do next?
adopt sth.
,
etw. übernehmen, sich 
etw. zu eigen machen
appealing: be ~ 
,
Anklang finden
calibrate (sth.)
[(kÄlEbreIt]
,
(etw.) kalibrieren, 
anpassen
comprehend (sth.)
,
(etw.) verstehen
critique (sth.)
[)krI(ti:k] 
,
an etw. Kritik üben; 
hier:
kritisch auf etw. 
zurückblicken
stakeholder 
,
Beteiligte(r),
Betroffene(r)
Use this tool 
to improve 
your ability 
to influence 
others
A cycle of influence
1.
 
COMPREHEND
5.
 
CRITIQUE
2.
 
CONNECT
3.
 
CALIBRATE
4.
 
COMMUNICATE
BOB DIGNEN 
is a director of Interna-
tional Leadership Performance (ILP) 
and York Associates. He specializes 
in executive leadership coaching and 
training.
Contact: [e-mail]