Bu siness skills: b et ter me etings 1 — 21 business englisch bu sin es s e n g L is

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31 
1/2021
Business Spotlight
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T
he pace of work has been increasing rapidly 
in recent years. And the Covid-19 pandemic 
has further accelerated the use of communi-
cation and connectivity tools — such as MS 
Teams, Workplace or Slack — as well as the use of auto-
mation and artificial intelligence.
Employees have also had to develop greater levels of 
flexibility. In 2016, the World Economic Forum (WEF) 
published its
 
“The Future of Jobs” report. It listed some 
of the more general skills that people would need to suc-
ceed in 2020. These skills consisted mainly of two types:
⋅
individual skills
, such as creativity, emotional 
intelligence, critical thinking and cognitive 
flexibility 
⋅