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you are honest and fair
. Records should be kept of all 
interviews and actions taken – and these should be confidential. 
QUESTION 
Grievance procedures
 
Check what the grievance procedures are in your organisation! If there is nothing set out in your job 
description or procedures manual, ask the personnel department. 
ANSWER 
Your own observations. 
 
BPP Tutor Toolkit Copy

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PART E: PERSONAL EFFECTIVENESS AND COMMUNICATION IN BUSINESS 
 
456
 
 
6
Communication in the workplace 
6.1 Communication in the organisation 
Communication
is a two-way process involving the transmission or exchange of information and the 
provision of feedback. It is necessary to direct and co-ordinate activities. 
Communication is required for planning, co-ordination and control. 
(a) 
Management
 
decision-making requires data
. Managers are at the hub of a communications 
system. 
(b) Interdepartmental 
co-ordination depends on information flows
.
All the interdependent systems for 
purchasing, production, marketing and administration can be synchronised to perform the right 
actions at the right times to co-operate in accomplishing the organisation's aims. 
(c) 
Individual motivation and effectiveness depends on communication, so that people know what 
they have to do and why. 
Communication in the organisation may take the following forms. 

Giving 
instructions

Giving 
or 
receiving 
information

Exchanging 
ideas

 Announcing
plans or strategies 
