Benjamin franklin and albert einstein, this is the exclusive biography of steve jobs

CHAPTER TWENTY-FIVE
THINK DIFFERENT
Jobs as iCEO
Enlisting Picasso
Here’s to the Crazy Ones
Lee Clow, the creative director at Chiat/Day who had done the great “1984” ad for the launch of 
the Macintosh, was driving in Los Angeles in early July 1997 when his car phone rang. It was 
Jobs. “Hi, Lee, this is Steve,” he said. “Guess what? Amelio just resigned. Can you come up 
here?”
Apple was going through a review to select a new agency, and Jobs was not impressed by what 
he had seen. So he wanted Clow and his firm, by then called TBWA\Chiat\Day, to compete for the 
business. “We have to prove that Apple is still alive,” Jobs said, “and that it still stands for 
something special.”
Clow said that he didn’t pitch for accounts. “You know our work,” he said. But Jobs begged 
him. It would be hard to reject all the others that were making pitches, including BBDO and 
Arnold Worldwide, and bring back “an old crony,” as Jobs put it. Clow agreed to fly up to 
Cupertino with something they could show. Recounting the scene years later, Jobs started to cry.
This chokes me up, this really chokes me up. It was so clear that Lee loved Apple so much. Here was 
the best guy in advertising. And he hadn’t pitched in ten years. Yet here he was, and he was pitching his 
heart out, because he loved Apple as much as we did. He and his team had come up with this brilliant 
idea, “Think Different.” And it was ten times better than anything the other agencies showed. It choked 
me up, and it still makes me cry to think about it, both the fact that Lee cared so much and also how 
brilliant his “Think Different” idea was. Every once in a while, I find myself in the presence of purity—
purity of spirit and love—and I always cry. It always just reaches in and grabs me. That was one of 
those moments. There was a purity about that I will never forget. I cried in my office as he was showing 
me the idea, and I still cry when I think about it.

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Jobs and Clow agreed that Apple was one of the great brands of the world, probably in the top 
five based on emotional appeal, but they needed to remind folks what was distinctive about it. So 
they wanted a brand image campaign, not a set of advertisements featuring products. It was 
designed to celebrate not what the computers could do, but what creative people could do with the 
computers. “This wasn’t about processor speed or memory,” Jobs recalled. “It was about 
creativity.” It was directed not only at potential customers, but also at Apple’s own employees: 
“We at Apple had forgotten who we were. One way to remember who you are is to remember who 
your heroes are. That was the genesis of that campaign.”
Clow and his team tried a variety of approaches that praised the “crazy ones” who “think 
different.” They did one video with the Seal song “Crazy” (“We’re never gonna survive unless we 
get a little crazy”), but couldn’t get the rights to it. Then they tried versions using a recording of 
Robert Frost reading “The Road Not Taken” and of Robin Williams’s speeches from 
Dead Poets 
Society
. Eventually they decided they needed to write their own text; their draft began, “Here’s to 
the crazy ones.”
Jobs was as demanding as ever. When Clow’s team flew up with a version of the text, he 
exploded at the young copywriter. “This is shit!” he yelled. “It’s advertising agency shit and I hate 
it.” It was the first time the young copywriter had met Jobs, and he stood there mute. He never 
went back. But those who could stand up to Jobs, including Clow and his teammates Ken Segall 
and Craig Tanimoto, were able to work with him to create a tone poem that he liked. In its original 
sixty-second version it read:
Here’s to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square 
holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the 
status quo. You can quote them, disagree with them, glorify or vilify them. About the only thing you 
can’t do is ignore them. Because they change things. They push the human race forward. And while 
some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think 
they can change the world are the ones who do.
Jobs, who could identify with each of those sentiments, wrote some of the lines himself, 
including “They push the human race forward.” By the time of the Boston Macworld in early 
August, they had produced a rough version. They agreed it was not ready, but Jobs used the 
concepts, and the “think different” phrase, in his keynote speech there. “There’s a germ of a 
brilliant idea there,” he said at the time. “Apple is about people who think outside the box, who 
want to use computers to help them change the world.”
They debated the grammatical issue: If “different” was supposed to modify the verb “think,” it 
should be an adverb, as in 
“think differently.” But Jobs insisted that he wanted “different” to be used as a noun, as in 
“think victory” or “think beauty.” Also, it echoed colloquial use, as in “think big.” Jobs later 
explained, “We discussed whether it was correct before we ran it. It’s grammatical, if you think 
about what we’re trying to say. It’s not think