Annual Report 2018 The Custodian of the Two Holy Mosques

Retail Banking Group: Modern Products and Services
Retail Banking achievements in 2018 included the growth of branch and ATM networks, as well distribution of 
Alinma POS terminals. As part of its digital transformation plans, the bank launched its first digital branch, which 
provides 24/7 branch services in a wholly digital, self-service environment. Through the digital branch, partners have 
comprehensive access to banking services including account opening, ATM card issuance, Internet and telephone 
banking registration, printing of checkbooks and certified checks, proof of deposit slips, balance certificates, account 
statements, and other cash services and operations.
As part of its effort to further develop its e-banking channels, the bank also introduced online account opening, 
which contributed to the growth of the number of accounts opened via the Internet. Self-service ATM card printing 
was also introduced at selected Alinma ATMs. Additionally, the bank launched services pertaining to online updating 
of national IDs, Iqamas, and national addresses, as well as contactless NFC ATM withdrawals.
The bank also launched its mada Pay and mada e-Trading services for for Alinma cardholders, and expanded the 
number of self-service machines to renew and issue cards. Additionally, the bank launched its multi-currency Traveler 
Card to address currency needs while traveling internationally.
Other banking products and services launched included the Alinma Express transfer service, international transfers 
via Western Union, syndicated financing, investment property financing for businesspeople, debt purchasing and 
re-financing services, and the My Services product.
The Retail Banking Group was pleased to contribute to the overall success of the bank in 2018 through enhancing the 
bank’s role in housing programs by providing financing solutions in collaboration with the Real Estate Development 
Fund and the Ministry of Housing. The bank also developed savings products in partnership with the Social 
Development Bank including the Zoad service, and enhanced SME efforts through the Kafalah and Miras.