PERSONALIZED BANKING
Traditional banking isn't cutting it with today's digital savvy consumers.
A study by Accenture of some 33,000 banking customers found 54% want tools to help them monitor their budget and make real-time spending adjustments. Additionally, 41% are "very willing" to use computer-generated banking advice.
AI assistants, such as chatbots, use artificial intelligence to generate personalized financial advice and natural language processing to provide instant, self-help customer service.
Here are a few examples of companies using AI to learn from customers and create a better banking experience.
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