Acca aaa s21 Notes

Stage
Explanation
Examination procedures
Defining a 
measurement 
objective
The process or activity is identified 
and level of detail to be measured 
confirmed. For example, the 
number of houses to collect refuse 
from each day may be considered 
as an indicator although some 
allowance might be necessary for 
different types of houses. 
‣
Ensure the measurement 
objective can actually be 
measured.
‣
Review the proposed indicator 
to ensure it is achievable and 
at the correct level of detail.
Formation of relevant 
indicators
Having decided what to measure, 
this stage defines how to measure 
the process or activity. To ensure 
that the measure is appropriate, it 
must be SMART:
‣
Specific to the process or activity.
‣
Measurable, that is quantifiable.
‣
Achievable.
‣
Relevant to the process or activity
‣
Time bound, that is measured 
over a specific period of time.
For the refuse collection the 
objective can be: “Bins to be 
emptied from all properties in the 
council area once each week with 
1,000 bins emptied each day by 
each work team”.
‣
Confirm number of houses in 
the council area – by reference 
to detailed maps.
‣
Ensure 1,000 bins emptied 
each day is achievable.
‣
Ensure all bins can be emptied 
each week by dividing 
number of properties by 5,000 
(1,000 bins over 5 days) and 
there are at least that number 
of refuse teams.
Data collection
Data is then collected on each of 
the SMART indicators identified. 
For refuse collection, each 
collection team has a pre-
determined route covering about 
1,000 houses and a shift supervisor 
signs a document confirming 
refuse bins have been emptied. 
Also confirm that residents can 
complain (probably online) if their 
bin is not emptied.
‣
Review signature sheets 
confirming that bins have 
been emptied.
‣
Access online complaints 
system and determine from 
this how many bins were not 
emptied. 
‣
If necessary, write to a number 
of residents in the council 
asking them to confirm their 
refuse bins were emptied.