A01 chaf6542 06 se fm indd

Electronic customer relationship management 

( e-  CRM) 

Using digital communications technologies 

to maximise sales to existing customers and encourage 

continued usage of online services.

Electronic economy ( e-  economy) 

The dynamic 

system of interactions between a nation’s citizens, 

businesses and government that capitalise upon online 

technology to achieve a social or economic good.

Electronic government ( e-  government) 

The use of 

Internet technologies to provide government services to 

citizens.

Electronic mail (email) filter 

Software used to identify 

spam according to its characteristics such as keywords.

Electronic marketplace 

A virtual marketplace such 

as the Internet in which no direct contact occurs between 

buyers and sellers.