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Managing service quality when selecting Internet service  

and cloud hosting providers

Service providers who provide access to the Internet are usually referred to as ‘ISPs’ or 

‘Internet service providers’. ISPs may also host the websites which publish a company’s web-

site content. But many organisations will turn to a separate hosting provider to manage the 

company’s website and other digital business services accessed by customers and partners 

such as extranets, so it is important to select an appropriate hosting provider.