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Management issues 

Applications

server

Legacy

applications

and data

Quality of server-side applications,

e.g. services, performance,

availability, interface

Applications

development

Data

management

Platforms for applications

development, content management

and database management

Applications integration

with partners and intermediaries

External applications hosting?

Integration with partner systems

Quality of extra / Internet connections

through ISP

Client applications

Service quality of client-side

applications

Figure 3.7 summarises some of these management issues and is based on the layered 

architecture introduced at the start of this section.

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