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[Chaffey, Dave] Digital business and E-commerce 2nd book

Examination questions

Explain the relationship between the concepts of e‑commerce and digital business.



Distinguish between  buy‑  side and  sell‑  side e‑commerce and give an example of 

the application of each.

Summarise three reasons why a company may wish to introduce e‑commerce.



Describe three of the main barriers to adoption of e‑commerce by consumers and 

suggest how a company could counter these.

M01_CHAF6542_06_SE_C01.indd   38

7/23/14   11:07 AM



39

Chapter 1 Introduction to digital business and e‑commerce

  References 

 BBC (2005) eBay’s 10-year rise to world fame. By Robert Plummer. Story from BBC News, 

2 September.  

http://news.bbc.co.uk/1/hi/business/4207510.stm

 . 


 Booz Allen Hamilton (2002) International E-Economy: Benchmarking the World’s Most 

Effective Policies for the E-Economy. Report published 19 November 2002, London. 

 Boyd, D. and Ellison, N. (2007) Social network sites: definition, history, and scholarship. 

 Journal of Computer-Mediated Communication , 13 (1), 210–30. 

 Chaffey, D. and Smith, P.R. (2012)  Emarketing Excellence: Planning and Optimizing Your 

Digital Marketing , 4th edn. Routledge, London. 

 comScore (2010) comScore Media Metrix Ranks Top-Growing Properties and Site 

Categories for April 2010. Press release, 10 May:  

www.comscore.com/Press_Events/

Press_Releases/2010/5/comScore_Media_Metrix_Ranks_Top‑Growing_Properties_

and_Site_Categories_for_April_2010

  .  

 Danneels, E. (2004) Disruptive technology reconsidered: a critique and research agenda. 

 Journal of Product Innovation Management , 21 (4), 246–58. 

 Doherty, N., Ellis-Chadwick, F. and Hart, C. (2003) An analysis of the factors affecting the 

adoption of the Internet in the UK retail sectors.  Journal of Business Research , 56, 887–97. 

 DTI (2000)  Business in the Information Age – International Benchmarking Study 2000.   UK 

Department of Trade and Industry. 

 eBay (2013) Annual SEC filing 2013.  

http://investor.ebayinc.com/sec.cfm

 . 


  Economist  (2000) E-commerce survey. Define and sell.  Supplement , 26 February, 6–12. 

  eEurope  (2005) Information Society Benchmarking Report. From eEurope (2005) initia-

tive. Published at:  

http://europa.eu.int/information_society/eeurope/i2010/docs/bench‑

marking/ 051222%20Final%20Benchmarking%20Report.pdf.

 

 Evans, P. and Wurster, T.S. (1997) Strategy and the new economics of information.  Harvard 



Business Review , September–October, 70–82. 

 Facebook (2013) Annual SEC filing 2013:  

http://investor.fb.com/sec.cfm

 . 


 Flurry (2013) Flurry Five-Year Report: It’s an App World. The Web Just Lives in 

It. Blog post by Simon Khalaf, 3 April  2013:  

http://blog.flurry.com/bid/95723/

Flurry‑Five‑Year‑Report‑It‑s‑an‑App‑World‑The‑Just‑Web‑Lives‑in‑It

 . 

 Grove, A. (1996)  Only the Paranoid Survive . Doubleday, New York. 



 Hoffman, D.L. and Novak, T.P. (1996) Marketing in hypermedia computer-mediated envi-

ronments: conceptual foundations.  Journal of Marketing , 60 (July), 50–68. 

 Kalakota, R. and Whinston, A. (1997)  Electronic Commerce: A Manager’s Guide .  Addison-

Wesley, Reading, MA. 

 Lecinski, J. (2012) Winning the Zero Moment of Truth. Published by Google, available from 

 

www.zeromomentoftruth.com/



 . 

 Mougayer, M. (1998) E-commerce? E-business? Who e-cares?  Computer World   website 

www.computerworld.com



 ), 2 November. 


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