A01 chaf6542 06 se fm indd

Encouraging use of intranets and extranets

Intranets and extranets often represent a change to existing methods of working for business 

people, so encouraging usage is often a challenge. They may be launched to a great fanfare, 

but, if their content is neglected, their usage will dwindle. Common warning signs identified 

in the KM Column (2002) are:

● 

Staff usage of the intranet is low, and not growing.

● 

The majority of content is out of date, incomplete or inaccurate.

● 

The intranet is very inconsistent in appearance, particularly across sections managed by 

different groups.

● 

Almost all information on the intranet is reference material, not news or recent updates.

● 

Most sections of the intranet are used solely to publicise the existence of the business 

groups within the organisation.

To explore solutions to limited usage of intranets and extranets, complete Activity 3.3.