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Discontinuous process change

Although BPM often refers to continuous, incremental change, other forms of  information‑ 

 management‑  related applications such as e‑ticketing for an airline will be associated with 

discontinuous change – with  low‑  cost airlines such as easyJet and Ryanair now selling over 

90% of their tickets online this has had a fairly significant impact on the airline industry. 

The introduction of digital business applications or enterprise resource planning systems 

described in Chapter 2 are also often related to transformational change programmes. Three 

degrees of business process change are shown in Table 10.2.

In the early to  mid‑  1990s  organisation‑  wide transformational change was advocated 

under the label of ‘