A01 chaf6542 06 se fm indd

     1 

   Cost in supply chain:  Total cost, distribution cost, manufacturing cost, inventory cost.  

    2 

   Profitability:  ROI.  

    3 

   Customer responsiveness:  Time required to produce, number of orders delivered on 

time, number of units produced, fill rate, stockout probability, number of  back‑  orders, 

number of stockouts, customer response time, average lead time, shipping errors, cus‑

tomer  complaints.  

    4 

   Flexibility:  Volume flexibility, delivery flexibility, mix flexibility, new product flexibility, 

planned order procedures, order lead time, customer order path.  

    5 

   Supply chain partnership:  Level and degree of information sharing,  buyer–  vendor  cost‑ 

 saving initiatives, extent of mutual cooperation leading to improved quality, extent of 

mutual assistance in  problem‑  solving efforts, the entity and stage at which supplier is 

involved.