671
Index
Direct Line insurance 201–2
Disability and Discrimination Act (UK
1995) 151
disability and discrimination laws 130
disaster recovery 577
discontinuous change 478, 654
discontinuous process change 479–81
disintermediation 53–5, 363, 654
Disraeli, B. 469
disruptive digital technologies 4, 29,
654
distance-selling law 152–3
diversification in digital business
market and product development
strategies in 223
of platforms 220
Dodds, S. 425
Doherty, N. 30, 185
domain name 150–1, 654
domain name registration 92, 150, 654
domain name selection 90–1
dot-coms 66, 654
failure of 70–3
downstream supply chain 253, 258, 655
in digital business 281
Dulux (case study) 546–7
Dunelm Mill (interview) 326–8
Durex 159
dynamic digital business application
598, 655
dynamic pricing 374, 655
Dyson, E. 116, 164
E2open (case study) 276
early adopter 166, 655
early (first) mover 227, 655
earned media 19
easy-jet (case study) 347–9
Eaton, C. 534
eBay (case study) 34–7
e-business
competitor analysis for 341–3
demand analysis for 338
environment for 45
E-business applications infrastructure
93
EC Information Society Initiative 163
e-channel service contribution 211
e-channel strategies 186–8
e-commerce
attrition rate 626
best organisation structure for 495
business environment for 45
business models for 58–66
online intermediary revenue
models 62–6
online publisher models 62–6
revenue models 62, 64–5
defined 13–14
and digital business, differences
13–28
audience reach, options for 19–24
transaction models 24–8
legislation 150–4
advertising 154
authenticating contracts 153
electronic contracts 152–3
email risks 153
intellectual property protection
153
marketing 150–2
payments 153
marketplace analysis for 42–52
online process 47–52
overview 43–6
strategic agility 46–7
privacy and trust in 137–50
anti-spam legislation 145
ethical standards 137
legislation 139
personal data 139–45
regulations on 145
worldwide regulations on
145–50
psychographic segmentation of users
134–5
sell-side 14
types 17–19
servers, selecting 607–8
service adoption, factors 131–7
cost of access 131
ease of use 132
e-business services, demand for
136–7
enablers and barriers to 131, 138
fear of unknown 132
online channel influence 133
online services. motivation for
133–6
purchased online 136
security 132
users’ access requirements 132–3
value proposition 132
structure and responsibilities of team
491
tangible and intangible benefits 31
Ecomum (case study) 71–2
E-consultancy 165
on analysis and design 540–1, 544
on change management 473–5,
483–4, 490, 492, 496–7
on digital business strategy 191–2,
195, 210, 218, 230–2
on digital marketing 324, 350, 370
Edgar, M. 445–6
e-economy 158
framework for 158
e-environment 128–30
economic and competitive factors
158–62
B2B trading 161–2
globalisation 160–1
E-government 164–5
factors in 128
internet usage issues 154–5
political factors 162–4
internet governance 164
social and legal factors 131–54
B2B profiles 137
definition business adoption 137
e-commerce legislation 150–4
e-commerce service adoption
131–7
e-business services,
demand for
136–7
online channel influence 133
online services. motivation for
133–6
purchased online 136
users’
access requirements
132–3
privacy and trust in e-commerce
137–50
anti-spam legislation 145
ethical standards 137
legislation 139
personal data 139–45
regulations on 145
worldwide regulations on
145–50
taxation 155–7
freedom-restrictive legislation 157
jurisdiction 156–7
technology innovation and
assessment 166–70
emerging technology 168–70
effectiveness 209, 622, 655
efficiency 209, 622, 655
efficiency drivers of digital adoption 30
efficient consumer response (ECR) 253,
254, 305, 655
effort duration analysis 526–8
E-government 28, 164–5
Eisenberg, B. 556
electronic commerce (e-commerce)
13, 655
electronic communications
impact on traditional businesses 6–13
inbound marketing 6–7
mobile commerce 7–13
social media marketing 7
monitoring of 157
electronic communications, monitoring
579–82
electronic customer relationship
management (e-CRM) 393,
655
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