A01 chaf6542 06 se fm indd

Whitelist

A compilation of trusted 

sources of email that is 

permitted to enter an 

inbox.

M11_CHAF6542_06_SE_C11.indd   585

7/23/14   1:27 PM

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586

Part 3  Implementation

● 

Structure emails so that they can be scanned quickly using  sub-  heads and numbered and 

bulleted lists.

● 

Make follow-up actions clear.

● 

When reading email, use folders to categorise emails according to content and priority.

● 

Perform email reading and checking in batches, e.g. once per morning or afternoon rather 

than being alerted to and opening every email that arrives.

● 

Delete emails which are not required for future reference (large volumes are taken up on 

servers through staff not deleting emails and their attachments).

● 

And so on – all  common-  sense guidelines, but often common sense isn’t common!