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Controlling information service usage

Issues in controlling information service typically involve one of two problems from the 

employer’s perspective. First, hardware and software resources provided for work purposes 

are used for personal purposes, thus reducing productivity. Secondly, monitoring the use of 

information introduces legal issues of surveillance. Monitoring of information service usage 

includes checking for:

● 

Use of email for personal purposes.

● 

Inappropriate use of email, possibly leading to legal action against the company.

● 

Use of Internet or websites for personal use.

The problems in email usage are covered in the later section on email management. The 

extent of these issues, particularly in larger organisations, is apparent from Figure 11.27.