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Intranet requirements gathering

The culture at  Janssen-  Cilag is highly consultative 

and relationship based. As such, gathering informa-

tion and buy-in is often achieved through a series of 

conversations and discussions, building a coalition of 

support.

Requirements for a new intranet site were collected 

through 27 interviews with a variety of people from all 

levels of the business. Three themes emerged:

1 

We need a trusted source of information

2 

Whatever we do has to be simple

3 

Just do something!

Each conversation varied widely in focus, but the format 

usually went as follows:

1 

The floodgates open with a dump of information 

the user considers vital for the intranet, which lasts 

about 15 minutes. (What can I get?)

2 

They highlight search as a key requirement.

3 

I would steer the conversation to questions about how 

content should be maintained. (What can you give?)