A step by step tool for top achievers

What is the Difference Between Sympathy and Empathy?
Sympathy is, "I understand how you feel." Empathy is, "I feel how you feel." Both
sympathy and empathy are important. But of the two, empathy is certainly more
important.
When we empathize with our customers, employers, employees, and families, what
happens to our relationships? They improve. It generates understanding, loyalty, peace
of mind, and higher productivity.
How do you judge the character of a person or, for that matter, of a community or a
country? It is very easy. Just observe how the person or community treats these three
categories of people:
1. The disabled
2. The elderly
3. Their subordinates
These are the three groups of people who cannot stand up as equals for their rights.